![]() Please contact your domain or system administrator. Note: This error message could be an indication that the autodiscover for your domain is misconfigured or that your account does not have MAPI/EWS enabled. If the "Email Address", "DOMAIN\username or Email", and Password fields are properly populated, you can try to continue by entering the URL you use to connect to your SmarterMail installation. If Outlook gives the error "Unable to add account," verify that all fields are properly populated.Populating this field will bypass the autodiscover and will not automatically populate the Full Name field for the account. ![]() Do not populate the "Server (optional)" field.Enter the associated password in the Password field.Make sure the user's email is entered in the "Email Address" and "DOMAIN\username or Email" fields.Set the Method to "User Name and Password.".If it asks you to choose the provider, select the Exchange option. Outlook should automatically identify the server as an Exchange server.Enter the user's full email address and click Continue.Otherwise, click the button in the bottom right and select New Account. If there are no accounts, click the Add Email Account button.Open the Tools menu and select Accounts.
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